CUSTOMER CARE

Hand Bags

Our hand bags are made with textured Vegan Leather, weighing 20.65 oz, to give the look and feel of leather.  The textile design is digitally printed directly to the leather. 

Like any leather product to care for the hand bag we recommend surface wipe only.

Pillows

Unless otherwise stated, the pillows are digitally printed to a 50/50 Cotton/Linen blend and 100% polyfil stuffing.  To retain the vibrancy of the design we recommend hand washing gently with cold water and drying on low in the dryer.  Be sure to dry completely before giving back to your child or placing on furniture.

If you have any questions please feel free to ask and we'll get back to you as soon as we can.

Have any questions or concerns? 

We’re always ready to help!

 

 

Contact us at

info@baxtergraham.com.com

RETURNS
  • Purchase must be within 30 days before return.

  • All returns must be accompanied by the original receipt or packing slip.

  • Shipping and handling charges are non-refundable.

  • All products must be unused and undamaged to ensure a full credit. We will not accept Cash On Delivery packages (COD) or third-party billing for returned merchandise. All COD packages will be refused.

  • Contact us regarding your return to obtain a shipping label.

  • We cannot be responsible for items that we do not receive.

  • If you do not comply to the above policies we reserve the right to refuse the return.

FAQ

Do you provide International delivery?

 

Yes, but we are not responsible for any delays or additional fees that may apply through customs.

 

How do I return an item?

 

Please see our return section above.

 

What is your returns policy?

 

Please see our return section above.

How do I track my order?

 

Once your order ships an email notification containing your tracking number will be sent to you.

 

How can I contact your couriers?

 

If you have an issue with your shipment please contact us.

 

What are your delivery options?

 

Currently, we use UPS.

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© 2020 by Baxter Graham Design LLC